Telcos utilizing traditional billing systems are at a clear disadvantage. Charging and billing prepaid, postpaid and broadband services distinctly under different platforms is not ideal for a telecom business, especially in the current scenario. As competition skyrockets and profits via staple services like calls, SMS and internet data diminish, the ARPU is decreasing fast. To counter this loss of profit, it is essential to come up with services that evoke customer trust and interest. This is where convergent real time billing system comes into the picture.

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Becoming a virtual mobile network operator (MVNO) in the U.S. telecom and communications sector is a feat that not everyone can achieve successfully. Whether you are a big tech conglomerate or a famous entertainment giant, your current level of success might not be relevant in the competitive MVNO segment.

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The emergence of new devices, services, and applications enables customers to experience a digital reality. The new digital lifestyle has transformed end-users expectations as customers demand various types of services to be charged in real-time, consumed online, and be available whenever they want.

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With the advancement of technology, the telecom industry is going through quick transitions. The workflow and requirements keep on changing according to customer and business trends. Any laxity in tending to the ongoing trends can be detrimental to a business operation, and in some cases even lead to the complete breakdown of a telecom operation. Hence, it is essential to incorporate vital functionalities into one’s telecom billing software to avoid failure at all cost.

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Of late, telecom billing has become a battlefield filled with landmines. The frequent launch of new technologies coupled with a rise in competition has stretched telcos to their wits end. Emerging technologies like IoT have posed new requirements, which simply cannot be fulfilled with traditional telecom charging system architecture.

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It is no secret that telecom operations are changing fast. The rise in competition has brought with itself new requirements that need to be fulfilled by telcos. Regardless of the scale of an operator, the requirements are the same for all. Therefore, everyone connected with the industry needs to pull up their socks and take the emerging challenges head on.

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Service delivery value chain has experienced major transitions in the past few years. The rigidness of telcos and their over-dependence on traditional telecom solutions has caused them to lose their dominant position in the value chain.

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Cloud-based computing has been particularly rewarding for the IT sector. Its ability to cut down on TCO (Total Cost of Ownership) has been the biggest driver for its mass employment by different companies. But there are other benefits of cloud platform as well, especially for the highly-competitive telecom industry.

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Timing is everything in business. A business launched at the right time can be the difference between success and failure of the venture. When it comes to the telecom industry, we are seeing a rapid growth of companies with non-telecom background starting their own MVNOs. Financial institutions like banks are the torchbearers of this MVNO revolution. But for many, this revolution has come way too late.

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In the world of telecom, a bill shock is the surest way to lose your customers. You can do everything right, from creating the perfect plan to delivering your services as per expectations, but if your billing is not in place then you are in a world of trouble. Especially for small-scale MVNOs that thrive on supporting small customer bases, an inefficient billing system can sound the death knell for their business. The biggest reasons why many billing systems fail is due to the inefficiency of the OCS. Hence, it makes all the more sense to fix the problem at its source.

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