The complexity of managing a telecom company is mind-boggling. Any telecom company worth its salt must ensure that its technology platform is running 24 hours a day. Others activities like billing and interactions with the customers also have to be taken care of. A good online charging system can help eliminate a lot of tasks from your employees. Cloud-based operations have revolutionized the way online charging systems work. But such software platforms are still underutilized in the telecom industry.